Privacy Policy

At Arora Neuro Centre Multispeciality Care Hospital, your privacy is important to us. This policy explains what personal information we collect, why we collect it, how we use it, and how we keep it safe. Whether you’re a patient, visitor, or just browsing our website, we’re committed to handling your data with care and transparency.

1. What Information We Collect

We may collect information when you:

  • Fill out contact or appointment forms
  • Call, email, or message us
  • Use our website

This information may include:

  • Personal Details: Name, phone number, email, age, gender, address
  • Health Information: Medical history or documents (only if shared by you)
  • Website Usage Data: IP address, device/browser type, pages visited, time spent on the site
  • Cookies: Small files that help improve your experience (you can disable them in browser settings)

2. How We Use Your Information

  • Schedule and manage appointments
  • Provide accurate and efficient care
  • Respond to your queries or feedback
  • Maintain internal records
  • Improve our website and services
  • Send health updates or reminders (only with your permission)

We do not sell or rent your personal data. Ever.

3. Who Has Access to Your Information

We only share your information when necessary, and always with your privacy in mind. This may include:

  • Our medical or administrative staff for patient care
  • Trusted third-party service providers (e.g., IT or analytics), under confidentiality agreements
  • Legal or regulatory authorities, only if required by law

4. How We Keep Your Data Safe

We use appropriate safeguards to protect your information from unauthorized access, alteration, or misuse.

However, no system is 100% secure, especially online. We encourage you to avoid sharing sensitive information over unsecured channels.

5. Your Rights

You are in control of your information. You have the right to:

  • Ask what personal data we hold about you
  • Request corrections if your data is inaccurate
  • Withdraw consent (where applicable)
  • Request deletion of your data (subject to legal obligations)
  • Opt out of non-essential communications

To make a request, contact us via mail or phone.

6. Cookies and Tracking

We use cookies and similar technologies to improve how our site works and serves you. You can manage or disable cookies via your browser settings. Some site features may not function properly without them.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here with a new effective date. We recommend checking this page periodically to stay informed.

8. Contact Us

Arora Neuro Centre MultiSpeciality Care Hospital
Address: 120, THE MALL , CIVIL LINES, Ludhiana, Punjab 141001
Email: aroraneuro@gmail.com
Phone: 0161-405 0000